Faculty of Management Sciences, Federal University Otuoke
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Joy ERIMIFE & Osarieme AGBONWANEGBE
Total quality management can considered as a comprehensive integration between several models, procedures, individuals and communication processes to cover all customer demands. It is a management strategy that enables an organization to continuously meet customer requirements by consistently achieving planned and continuous improvement in the quality of all activities, processes and results at the lowest overall cost. This study examined the relationship between total quality management practices and organisational performance. The specific objectives of the study were to examine the impact of top management, strategic planning, process management, customer focus, employee relation on organisational performance. The study adopted a survey research instrument through the administration of questionnaires to two hundred and fifty-five (255) employees of the Nigerian Petroleum Development Company Limited (NPDC), Benin City. Data for the study were analyzed using descriptive statistics, Pearson correlation and multiple regression. The results of the study showed that different TQM practices have different impact on organizational performance. The multiple regressions results revealed that top management, and employee relations have significant relationships with organisational performance, whereas strategic planning, customer focus, and process management have insignificant relationships with organisational performance. The study recommends that the commitment of top management as component of total quality management practices would significantly enhanced organisational performance.
Editorial
Published: 23 Dec 2019
TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL PERFORMANCE IN NIGERIAN PETROLEUM DEVELOPMENT COMPANY
70-88 (2019)
Abstract
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Department of Business Administration, Faculty of Management Sciences, University of Benin, Benin City
Joy ERIMIFE & Osarieme AGBONWANEGBE
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Joy ERIMIFE
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Joy ERIMIFE & Osarieme AGBONWANEGBE (2019). Total Quality Management and Organizational Performance in Nigerian Petroleum Development Company. Otuoke Journal of Management Sciences, 4(2) 70 - 88.
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Osarieme AGBONWANEGBE
Department of Business Administration, Faculty of Management Sciences, University of Benin, Benin City